Big Game 11

29th December 2018

Food and drink

What are the bar opening times?

For an international match our bars open approx. 3.5 hours before kick-off.
For a club game our bars open approx. 2 hours before kick-off. Please visit our plan your visit section for the specific event you are attending and you will find the timings under essential information.

What catering is available within the stadium?

A large number of varied food and beverage outlets are located at various levels within the Stadium and in the British Airways Fan Village for certain events. For further information please see the specific upcoming event under our plan your visit section.

Can I get water?

Tap water is available upon request from our bars. Please queue in the normal way and on request you will be given a plastic cup of water. We also have water stations at the stadium located in the north east and south east corners on ground level.

What payment methods are available?

All of our bars are card/contactless only, speeding up transactions and helping to reduce queues.

Are there cash machines?

All of our bars and food outlets are card only, so there is no need to take out cash before an event if only purchasing food and drinks. There is one cash machine located at the stadium, located in the south west of the stadium to the right of the England Rugby Store.


What items am I prohibited from taking into the Stadium?

The following items are not permitted through the Stadium turnstiles:

Glass containers
Air horns
Professional recording equipment
Large flagpoles (1.5m or longer)
Pushchairs and buggies
Barbecues and gazebos may not be taken into the RFU car parks or used on the premises.

This list is by no means an exhaustive list. The RFU Ground Rules has more details on what may and may not be taken into the Stadium.

What am I permitted to take into the seating bowl?

Small bags which can be placed safely under a seat are allowed into the seating bowl, as are food and non-alcoholic drinks which have not been purchased in the stadium (provided they are not in glass containers or cans). Spectators can also take up to four alcoholic beverages purchased in the stadium to their seat.

Are babies/children permitted into the stadium?

Other than for major International matches (RBS 6 Nations and Old Mutual Wealth Series) junior tickets are available for most matches at Twickenham. Juniors are classed and aged 15 and under.

Babies in arms need to be in a front carrier - buggies, prams and carry seats are not permitted. They do not require a ticket and can be seated anywhere within the stadium.

Under 2s do not require a ticket. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. Children must be supervised in these areas at all times.

Over 2s require a ticket and can be seated anywhere within the Stadium. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. We would also advise that the rake of the seats in the upper tier is steep and some people may find this unnerving. We would advise against booking in the upper tier for anyone with children under 8. Children must be supervised at all times.

Please book appropriate seating, we cannot guarantee that we will be able to re-seat customers on match days.

What is the accessibility like in the stadium?

For further information please see the dedicated accessibility page.

Are cameras/video cameras permitted in the stadium?

Except for photography for bona fide private non-commercial uses, the possession or operation of recording or transmission equipment of any kind is prohibited within the stadium. This includes without limitation photography, filming, audio or other recording or transmission, or the compilation or transmission of data, save with the specific authorisation of the RFU, such authorisation is hereby given in respect of photography for bona fide private non-commercial uses unless and until the RFU notifies otherwise.

How do I contact you about lost property?

For further information please see the dedicated lost property page.

Is smoking permitted in the stadium?

On stadium match days all areas of the stadium effective from once you enter the stadium through any entrance gate are non-smoking. If persons wish to smoke they must leave the stadium ensuring that they take their ticket with them and ensuring that in the external areas where they smoke they do not obstruct entrance gates and turnstiles.

Do you have general information on the ground rules?

For further information please see the dedicated ground rules page.

How do I book a stadium tour?

For further information on stadium tours and how to book please see stadium tours.

Where can I get more information on the World Rugby Museum?

For further information please see the dedicated website for the World Rugby Museum.

Where can I find more information on The Rugby Store?

For further information please see the dedicated page for the Rugby Store.

Travel and accommodation

How do I find out how to get to Twickenham Stadium?

For detailed information on travelling to Twickenham please see Getting Here.

Where can I park on a match day?

For more information on parking at the stadium please see the dedicated page for parking at Twickenham.

Can I leave my bicycle anywhere?

Cycle parking facilities are available next to the Ticket Office in the south east corner of the stadium.

Is there accommodation available on site?

There is a 4* Marriott Hotel onsite. For availability and further information please go see London Marriott Hotel Twickenham.

Park & Ride at Twickenham Stadium

We are pleased to offer a park & ride facility from Hounslow Civic Centre (postcode TW3 4DN) to Twickenham Stadium for England matches and the NFL games.

This service offers fans an added option for getting to and from the stadium conveniently via accessible shuttle bus. The service will enhance final movements into Twickenham, helping to reduce traffic and waiting time to access the home of England Rugby.

Park & ride tickets must be pre-booked. Fans purchasing park & ride tickets will receive an email confirmation of their order, along with details of what to do on the day and directions to follow. Fans will receive their travel passes upon arrival at Hounslow Civic Centre.

Please book your space at the park & ride site now as spaces are limited. It costs £20 per vehicle. Book here.

The shuttle bus runs every 5 minutes. It takes 15 minutes to the stadium and also picks up and drops off at Hounslow Central Station.

For England matches the park & ride site opens three hours before kick-off and for three hours after the final whistle.


Where can I find out more information about tickets?

For all general ticketing enquiries please see the dedicated ticket FAQ's. For all hospitality ticketing enquiries please see below.

British Airways Fan Village

Do I need a ticket to access the British Airways Fan Village?

Yes, only ticket holders are permitted to enter the British Airways Fan Village.

Is the British Airways Fan Village at every event?

The British Airways Fan Village is open for every England Rugby game and some, but not all other events. Please check the plan your visit section under the event you are attending and if the fan village is open you will see a dedicated page with what's on.

Purchase hospitality tickets

Secure one of the best seats in the house with a hospitality package for the Harlequins v Wasps game on 29 December. Engage with like-minded fans, grab a bite to eat, a beer or a glass of wine and soak up the pre-match atmosphere, discussing the team line-ups and predictions.