FAQ's

Before contacting us with a query please check our frequently asked questions to see if your query can be answered here.

Food and drink

Bar opening times
For an international match our bars open approx. 3.5 hours before kick-off.
For a club game our bars open approx. 2 hours before kick-off.

What catering is available within the Stadium?
A large number of varied food and beverage outlets are located at various levels within the Stadium and in the West Car Park for certain events. For further information please see Food and Drink.

Water
Tap water is available upon request from our bars. Please queue in the normal way and on request you will be given a plastic cup of water. We also have water stations at the stadium located in the north east and south east corners on ground level.

Contactless Payment
All of our bars are card/contactless only and the majority of food outlets accept contactless payment, speeding up transactions and helping to cut queues.

Cash Machines
All of our bars are card only and all other food concessions accept contactless and card payments, so there is no need to take out cash before an event if only purchasing food and drinks. There are two cash machines located at the stadium. One is located in the south west of the stadium to the right of the England Rugby Store and the other in the east of the stadium to the left of the museum by lift shaft 6.

Hawking
To supplement our bars and for the convenience of our customers we offer additional mobile beverage solutions throughout the stadium grounds.

Concerts at Twickenham

When can I get tickets for The Rolling Stones Tour?
UK shows go on general sale at 9am GMT on Friday 2 March, while in the UK, an American Express® pre-sale will run from 9am on Wednesday 28 February to all American Express Card members. For more info please visit axs.com/amexpresale.

Hospitality packages will be available at 9am GMT on Friday 2 March from twickenhamexperience.com/hospitality

For more information on the tour please visit www.rollingstones.com

What are the timings for Rolling Stones?
1630hrs - Doors open
19:00hrs - 19:50hrs - James Bay
20:20hrs - The Rolling Stones
22:30hrs - Concert ends

Click here to view more information on travel, bag restrictions and to download the Rolling Stones guide

What are the timings for Eminem?
TBC - Doors open
TBC - Eminem
TBC - Show ends

Stadium

What items am I prohibited from taking into the Stadium?
The following items are not permitted through the Stadium turnstiles:

  • Alcohol
  • Glass containers
  • Cans
  • Knives
  • Air horns
  • Professional recording equipment
  • Large flagpoles (1.5m or longer)
  • Pushchairs and buggies
  • Barbecues and gazebos may not be taken into the RFU car parks or used on the premises.

This list is by no means an exhaustive list. The RFU Ground Rules has more details on what may and may not be taken into the Stadium.

What am I permitted to take into the seating bowl?
Small bags which can be placed safely under a seat are allowed into the seating bowl, as are food and non-alcoholic drinks which have not been purchased in the stadium (provided they are not in glass containers or cans). Spectators can also take up to four alcoholic beverages purchased in the stadium to their seat.

Babies/Children
Other than for major International matches (RBS 6 Nations and Old Mutual Wealth Series) junior tickets are available for most matches at Twickenham. Juniors are classed and aged 15 and under.

Babies in arms need to be in a front carrier - buggies, prams and carry seats are not permitted. They do not require a ticket and can be seated anywhere within the stadium.

Under 2s do not require a ticket unless attending an NFL game, this can be obtained from the ticket office on the day of the event and is free of charge. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. Children must be supervised in these areas at all times.

Over 2s require a ticket and can be seated anywhere within the Stadium. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. We would also advise that the rake of the seats in the upper tier is steep and some people may find this unnerving. We would advise against booking in the upper tier for anyone with children under 8. Children must be supervised at all times.

Please book appropriate seating, we cannot guarantee that we will be able to re-seat customers on match days.

Disabled Access
For further information please see the dedicated disabled access page.

Cameras/Video cameras
Except for photography for bona fide private non-commercial uses, the possession or operation of recording or transmission equipment of any kind is prohibited within the stadium. This includes without limitation photography, filming, audio or other recording or transmission, or the compilation or transmission of data, save with the specific authorisation of the RFU, such authorisation is hereby given in respect of photography for bona fide private non-commercial uses unless and until the RFU notifies otherwise.

Lost Property
For further information please see the dedicated lost property page.

Smoking
On stadium match days all areas of the stadium effective from once you enter the stadium through any entrance gate are non-smoking. If persons wish to smoke they must leave the stadium ensuring that they take their ticket with them and ensuring that in the external areas where they smoke they do not obstruct entrance gates and turnstiles.

RFU Ground rules
For further information please see the dedicated ground rules page.

How do I book a stadium tour?
For further information on stadium tours and how to book please see stadium tours.

World Rugby Museum
For further information please see the dedicated page for the World Rugby Museum.

The Rugby Store
For further information please see the dedicated page for the Rugby Store.

Travel and accommodation

Getting to us
For detailed information on travelling to Twickenham please see Getting Here

Parking
For more information on parking at the stadium please see the dedicated page for parking at Twickenham.

Cycle Parking
Cycle parking facilities are available next to the Ticket Office in the south east corner of the stadium.

Onsite accommodation
There is a 4* Marriott Hotel onsite. For availability and further information please go see London Marriott Hotel Twickenham.

Park & Ride at Twickenham Stadium
We are pleased to offer a park & ride facility from Hounslow Civic Centre (postcode TW3 4DN) to Twickenham Stadium for England matches and the NFL games.

This service offers fans an added option for getting to and from the stadium conveniently via accessible shuttle bus. The service will enhance final movements into Twickenham, helping to reduce traffic and waiting time to access the home of England Rugby.

Park & ride tickets must be pre-booked. Fans purchasing park & ride tickets will receive an email confirmation of their order, along with details of what to do on the day and directions to follow. Fans will receive their travel passes upon arrival at Hounslow Civic Centre.

Please book your space at the park & ride site now as spaces are limited. It costs £20 per vehicle. Book here

The shuttle bus runs every 5 minutes. It takes 15 minutes to the stadium and also picks up and drops off at Hounslow Central Station.

For England matches the park & ride site opens three hours before kick-off and for three hours after the final whistle.

Ticketing

For all general ticketing enquiries please see the dedicated ticket FAQ's. For all hospitality ticketing enquiries please see below.

Hospitality

How do I find out more information on hospitality at Twickenham Stadium?
To book hospitality for the Aviva Premiership, England v Barbarians, Eminem Revival Tour or The Rolling Stones No Filter please see our live booking page here. To book hospitality for 6 Nations and the Autumn Internationals you can book officially through England Rugby Hospitality.

How do I become an Executive box holder at Twickenham Stadium?
For further information on becoming a box holder please see Executive Boxes.

I have booked hospitality at Twickenham Stadium and I have a question. Who do I contact?
Please contact the company with whom you booked your hospitality tickets through.

Plan your visit

Twickenham Stadium is proud to be one of the leading sports venues in the world. There is no day more exciting than watching your first match at Twickenham, and we want you to be as prepared and well informed as possible.