FAQ's

Before contacting us with a query please check our frequently asked questions to see if your query can be answered here.

Food and drink

Bar opening times
For an international match our bars open approx. 3.5 hours before kick-off.
For a club game our bars open approx. 2 hours before kick-off.

What catering is available within the Stadium?
A large number of varied food and beverage outlets are located at various levels within the Stadium and in the West Car Park for certain events. For further information please see Food and Drink.

Water
Tap water is available upon request from our bars. Please queue in the normal way and on request you will be given a plastic cup of water. We also have water stations at the stadium located in the north east and south east corners on ground level.

Contactless Payment
All of our bars and majority of food outlets accept contactless payment, speeding up transactions and helping to cut queues.

Cash Machines
We have two cash machines located at the stadium. One is located in the south west of the stadium to the right of the England Rugby Store and the other in the east of the stadium to the left of the museum by lift shaft 6.

Hawking
To supplement our bars and for the convenience of our customers we offer additional mobile beverage solutions throughout the stadium grounds.

Stadium

What items am I prohibited from taking into the Stadium?
The following items are not permitted through the Stadium turnstiles:

  • Alcohol
  • Glass containers
  • Cans
  • Knives
  • Air horns
  • Professional recording equipment
  • Large flagpoles (1.5m or longer)
  • Pushchairs and buggies
  • Barbecues and gazebos may not be taken into the RFU car parks or used on the premises.

This list is by no means an exhaustive list. The RFU Ground Rules has more details on what may and may not be taken into the Stadium.

What am I permitted to take into the seating bowl?
Small bags which can be placed safely under a seat are allowed into the seating bowl, as are food and non-alcoholic drinks which have not been purchased in the stadium (provided they are not in glass containers or cans). Spectators can also take up to four alcoholic beverages purchased in the stadium to their seat.

Babies/Children
Other than for major International matches (RBS 6 Nations and Old Mutual Wealth Series) junior tickets are available for most matches at Twickenham. Juniors are classed and aged 15 and under.

Babies in arms need to be in a front carrier - buggies, prams and carry seats are not permitted. They do not require a ticket and can be seated anywhere within the stadium.

Under 2s do not require a ticket unless attending an NFL game, this can be obtained from the ticket office on the day of the event and is free of charge. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. Children must be supervised in these areas at all times.

Over 2s require a ticket and can be seated anywhere within the Stadium. Parents/Guardians are advised that the middle and upper tier concourses are extremely high and some, adults and juniors, may find this uncomfortable. We would also advise that the rake of the seats in the upper tier is steep and some people may find this unnerving. We would advise against booking in the upper tier for anyone with children under 8. Children must be supervised at all times.

Please book appropriate seating, we cannot guarantee that we will be able to re-seat customers on match days.

Disabled Access
For further information please see the dedicated disabled access page.

Cameras/Video cameras
Except for photography for bona fide private non-commercial uses, the possession or operation of recording or transmission equipment of any kind is prohibited within the stadium. This includes without limitation photography, filming, audio or other recording or transmission, or the compilation or transmission of data, save with the specific authorisation of the RFU, such authorisation is hereby given in respect of photography for bona fide private non-commercial uses unless and until the RFU notifies otherwise.

Lost Property
For further information please see the dedicated lost property page.

Smoking
On stadium match days all areas of the stadium effective from once you enter the stadium through any entrance gate are non-smoking. If persons wish to smoke they must leave the stadium ensuring that they take their ticket with them and ensuring that in the external areas where they smoke they do not obstruct entrance gates and turnstiles.

RFU Ground rules
For further information please see the dedicated ground rules page.

How do I book a stadium tour?
For further information on stadium tours and how to book please see stadium tours.

World Rugby Museum
For further information please see the dedicated page for the World Rugby Museum.

The Rugby Store
For further information please see the dedicated page for the Rugby Store.

Travel and accommodation

Getting to us
For detailed information on travelling to Twickenham please see Getting Here

Parking
For more information on parking at the stadium please see the dedicated page for parking at Twickenham.

Cycle Parking
Cycle parking facilities are available next to the Ticket Office in the south east corner of the stadium.

Onsite accommodation
There is a 4* Marriott Hotel onsite. For availability and further information please go see London Marriott Hotel Twickenham.

Ticketing

For all general ticketing enquiries please see the dedicated ticket FAQ's. For all hospitality ticketing enquiries please see below.

Hospitality

How do I find out more information on hospitality at Twickenham Stadium?
Keith Prowse are our official sales agent for hospitality onsite at Twickenham Stadium. For further information please see Keith Prowse or call them on 0333 414 9847.

How do I become an Executive box holder at Twickenham Stadium?
For further information on becoming a box holder please see Executive Boxes.

I have booked hospitality at Twickenham Stadium and I have a question. Who do I contact?
Please contact the company with whom you booked your hospitality tickets through.

Plan your visit

Twickenham Stadium is proud to be one of the leading sports venues in the world. There is no day more exciting than watching your first match at Twickenham, and we want you to be as prepared and well informed as possible.